FAQ

Q. How do purchase my order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

 


 

Q. What is the difference between cotton and beige?

Cotton and canvas is the type of material. While beige is the color.

Example:

CODE: 005
Our code:005 totebag is cotton material in the color beige.

 


 


Q. What are the payment methods available?

NODESIGNERHERE.COM offers various kind of Payment Methods as shown below :-


1.MOLpay (Visa or Mastercard / Internet Banking) 

2.Paypal with processing fee.  *preferred choice for international customers*

3. ATM transfer / Cash Deposit Machine

 

MAYBANK
Account number:  562058058726
Pay to: AMIRAH BINTI AZHARI

CIMB
Account number:  7601539229
Pay to: AMIRAH BINTI AZHARI

BANK ISLAM
Account number:  12038023260173
Pay to: AMIRAH BINTI AZHARI

our business is registered under ** AMRH TRADING 002255603-H **

 

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : [email protected] or whatsapp receipt picture to us at +6017 6229335

Note: Your purchased products will not be delivered until we have this confirmation. Order will automatically cancelled if payment not receive in 3 days.

 




Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

 




Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 




Q. Can I cancel an existing order that have been made?


Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

 


 

Q. What is the product's transaction currency?
All products transaction currency will be done in MYR Malaysian Ringgit.

 



Q. How long does the delivery usually takes?

Within Malaysia, including Sabah Sarawak, Delivery usually will takes about 1 to 2 working days 

For international delivery, it may take 2-3 weeks.

please email, [email protected] to request express delivery (DHL / FEDEX / TNT/ GEDEX) 

 


 

Q. Delivery and Handlings.

We will process your order on weekdays. 

We ship to

  • Malaysia
  • South East Asia Countries
  • Australia

We ship our products using Poslaju as our default courier. For large and heavy items, we will use Skynet, as it is the cheapest shipping cost for our customers. Customers can opt for other shipping courier such as Pos Daftar / Citilink / GDex / FEDEX / DHL. please contact us if you wish to use other courier. 

Fee is based on combined weight. Tracking number will be given as soon as possible once order is received, through email / website. Happy to say, we do not charge any handling fees.

Shipping of products will be everyday, except every Sunday and every 1st Saturday of the month or public holiday where courier will be closed.

We will not be responsible for your package once the package is being posted out (in the hands of courier). Claims of lost parcels will have to be made with the courier company, and we will provide you with assitances (make report from our side).

 



Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] for us to clear your doubts.